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faq - COVID-19

Due to the ongoing COVID-19 pandemic, Black Serum has been closed from March 17th, 2020, through September 13th, 2020. If you had an appointment scheduled for March 17th through July, I know that you have been looking forward to it (as I have) and may have made other plans around it. I sincerely appreciate your understanding and patience as we all adjust to this constantly evolving situation.

When will you start to reschedule appointments?
I started sending out rescheduling emails on September 12th! Please allow me several days to reach out to all affected clients.
To best manage rescheduling everyone affected, all my bookings are on hold: I am currently not taking any new appointments for tattoos, consultations, or touch-ups, and I will only start booking new appointments once we have a solid timeline for reopening.
Clients with appointments originally scheduled during our closure will be prioritized. New appointments will be opened only after all existing appointments have been rescheduled.

What will be the rescheduling process for affected appointments?
In an attempt to schedule appointments in the fairest way possible, I plan to contact each of my affected clients in order of date/time of previously scheduled appointments.

Will there be adjustments to the deposit agreement that I agreed to?
Yes - detailed terms will be provided when you are contacted for rescheduling.

Hope to see you all at Black Serum soon!